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Leeds
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A recent University of Liverpool graduate with successful professional and academic writing experience. Passionate about writing and the plethora of feelings it can provoke. Highly creative and a strong business sense. Excellent interpersonal skills; teamwork, togetherness and brainstorming are relished. Experienced in working towards deadlines and thriving under pressure.
Business Economics BA (Hons) – 2:1
Key skills gained:
Proficient communication skills
both written and verbal
developed through numerous essays
reports and presentations.
Accomplished in all areas of Microsoft Office.
Managing deadlines under pressure.
Working to a brief individually and as part of a team on many projects.
Advanced problem solving and numeracy skills.
Arcadia Group Ltd., Customer Service Advisor October 2012 – April 2013 Resolved customer and store queries over the telephone and by email, in which using empathy and building rapport were crucial. Selected to join the specialist email team. Achieved an average of 98% in quality monitoring exercises and regularly attained email quantity targets. Controlled Arcadia social media platforms for brands such as Topshop (over 950,000 Twitter followers), answering customer concerns succinctly and accurately. Trusted to process refunds through Arcadia’s payment processing system, DataCash, conscientiousness and approachability important as assisted colleagues when Team manager was unavailable. Maths skills and Microsoft Excel proficiency needed to credit or debit gift cards for stores and customers. Damart, Customer Service Advisor October 2009 – June 2010 Answered inbound calls from customers. Solving queries, both simple and intricate, as well as selling to customers. Trained new employees via ‘listening-in’ sessions and suggesting alternate ways to deal with complex complaints. Realised sales and call-time targets in a measured environment by improving my persuasiveness and telephone manner.