Citizens Advice Epsom & Ewell

Caroline Gilchrist

Fundraising Manager

Mission

Citizens Advice Epsom and Ewell is an extremely well known, trusted and longstanding local charity. We run a busy service for local people in need of advice and information from our main office in Epsom and over the phone. Using a predominantly volunteer workforce we provide high quality advice and information on a range of enquiry areas including welfare benefits, debt, housing and employment, and we achieve excellent outcomes for our clients. Through the considerable expertise of our volunteer team we also have the flexibility to offer a variety of levels of service. Depending on the need and vulnerability of the client, we can provide information and signposting on the one hand right up to full tribunal representation on the other - as well as the full range of services in between. We also run projects that provide advice for people with severe and enduring mental health issues, and money advice for Housing Association tenants and other local people who are in debt. Although we are small through the hard work of our small cohort of paid staff and our 60 volunteers we are able to 'punch above our weight' in terms of the impact of our work. For example, through our work, last year our clients were over million pounds better off.

Category

Poverty Alleviation

Additional Information

Even though last year we helped more than 3,000 local people with nearly 9,000 issues, demand on our services is increasing all the time. This is largely because of welfare reform, ongoing policies of austerity, increases in the number of people in insecure employment including on zero hours contracts and lack of affordable housing. At the same time, with the pressure on local authority funding and funding of health and social care, our own funding is static. We therefore have limited resources to meet this increasing demand.

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Help Wanted Ads

Mar 31, 2019

Graphic Design Help Wanted

Description

The majority of our roles are filled by volunteers supported by just a few, mostly part-time staff. Although we have a diverse skills set between us, there are areas in which we are lacking such as graphic design skills. This is mostly for posters for our own waiting room and local noticeboards to advertise projects and areas of our service or fundraising activity. For example, we are currently seeking to design a poster on the impact of appointment cancellations.

Skills Required

  • Graphic Design

Posted on Feb 07, 2019

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