Mission

Loop believes that everyone has an opinion about the support and services that they receive. It is our constant endeavour to find ways for them to feel confident and be able to share this in a safe, meaningful, and transparent manner, so that it informs and affects positive social change. The loop platform is: for anyone to initiate feedback, from anywhere they want, at any time, on what is important to them, if they are asked to or not. It is available on any device they are already using or have access to. It is, free to use for service providers and service users. Can be anonymous. Is easy to use and provides notifications if there is a message. It is available on any device the individual or community is already using. Will be translated into English, Arabic, French and Spanish and other languages based on funding. Sensitive information will be sent to the appropriate referral pathway and not posted on line. We are in the early stages and launching in Zambia and the Philippines in September.

Category

Disaster Relief

Additional Information

Loop is an independent digital feedback monitoring system encouraging and enabling greater engagement with citizens. It is a tool that you and your community can use to support your existing work of engaging with, empowering and better understanding the needs and experiences of people at an individual level, at scale. Our platform is based on four principles: 1) Decentralised control: The loop platform is available for anyone to initiate feedback from anywhere they want to, at any time, on what is important to them, if they are asked to or not. That makes the ability to provide feedback not dependent on the organisation, donor or available budget line of a project but available to anyone. With loop being accessible to anyone and free to service users and service providers, this dependency and choice is removed. 2) Open Data: The Loop platform enables anyone who can get access to the internet to see all feedback online in real or near real time. The author of feedback can be anonymised if they choose, but the feedback will be as they submit it. Translation would be possible of the platform itself and the feedback. 3) Open dialogue: Loop enables direct voices from local sources to be elevated and replied to directly by community members, service providers or others. People who provide feedback will be alerted if someone reads their comment, likes it or replies to it. 4) Our Voices, Our Governance: Finally, Loop has a Governance made up of people from affected communities. The structure and design of Loop must reinforce the shift in power and control that Loop is designed to support.